Acceptance of Terms

By accessing and using the Ishi Mizu Gardens website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use our services, including our website, consultation services, and marketplace.

Service Description and Scope

Ishi Mizu Gardens provides traditional Japanese garden design services, consultation, and a marketplace for authentic garden materials. Our services include guided design configurators, remote consultations, material sourcing, installation coordination, and maintenance services.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

User Accounts and Registration

To access certain features of our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Consultation Services and Professional Advice

Our consultation services are provided by qualified professionals with expertise in Japanese garden design. However, all advice and recommendations are provided for informational purposes and should be evaluated by qualified local professionals before implementation.

We do not guarantee specific outcomes from following our design recommendations, and local building codes and regulations must be observed.

Marketplace Terms and Product Quality

Products sold through our marketplace are sourced from vetted suppliers and artisans. While we strive to ensure quality and authenticity, we cannot guarantee the condition of products upon delivery due to the nature of natural materials.

All sales are subject to our return and refund policy, which varies by product type and supplier terms.

Payment Terms and Pricing

Payment is required at the time of service booking or product purchase. We accept various payment methods as indicated during checkout. All prices are subject to change without notice.

Subscription services are billed according to the selected billing cycle, and cancellation terms apply as specified in your subscription agreement.

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Ishi Mizu Gardens or its licensors and is protected by copyright and other intellectual property laws.

Design plans and recommendations provided through our services remain our intellectual property, though you receive a license to use them for your specific project.

User Conduct and Prohibited Activities

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include but are not limited to harassment, spam, unauthorized access attempts, and violation of others' rights.

We reserve the right to terminate or suspend access to our services for violations of these terms.

Limitation of Liability

To the fullest extent permitted by law, Ishi Mizu Gardens shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

Our total liability for any claim arising from these terms or our services shall not exceed the amount paid by you for the specific service or product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Ishi Mizu Gardens and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supply chain disruptions.

Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Prefecture, Japan.

Dispute Resolution

Before pursuing formal legal action, we encourage users to contact us directly to resolve any disputes. We are committed to working with our customers to find mutually acceptable solutions.

Severability and Entire Agreement

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. These terms constitute the entire agreement between you and Ishi Mizu Gardens regarding our services.

Contact Information for Legal Matters

For questions regarding these Terms of Service, please contact us at:

Email: legal@ranquilontrace.com
Phone: +81-28-557-2711
Address: 5 Chome-2-68 Shinkawacho, Koshigaya City, Saitama Prefecture, 343-0852

Terms Modification and Updates

We reserve the right to modify these terms at any time. Material changes will be communicated through our website or via email. Continued use of our services after such changes constitutes acceptance of the modified terms.

Last Updated: January 2025